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Shipping

Delivery Rates

  • Poslaju - West Malaysia: RM6 only; East Malaysia: RM8 only
  • Poslaju (Pre-order shoes) - West Malaysia: RM 8 only; East Malaysia: RM10 only
  • Express Post(Below 500grams only) - West Malaysia: RM5 only; East Malaysia: RM5 only
  • International Registered Post - Please email us for postage price. Price will depend on the weight of goods.

Missing Parcels
Please allow two working days before querying your order. If your parcel seems to take more than two days to arrive, track it here.

Please be patient while waiting for your items to arrive. ☺
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Payment Methods

We accept M2U/Interbank Online Transfer, ATM Bank In, Cash on Delivery (COD) and PayPal.

Once you have made payment, the goods will then be dispatched to the delivery address given. We will email you to confirm dispatch. The total cost of the order is the price of the products ordered plus the delivery charge. Please refer here for delivery charges.

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied in US Dollars (USD). Customers outside Malaysia will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Please see www.paypal.com for information on PayPal payments.
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How to Order

Please understand the terms and conditions carefully before placing your order. By using this webstore and/or placing an order, you agree to be bound by the terms and conditions set. Happy shopping!

STEP 1
Include the following details in your order and send it to shop.hausofhawk@gmail.com:

  • Name:
  • Contact number:
  • Mailing address:
  • Item Code(s) + Color(s):
  • Delivery Method: Poslaju/Courier; International Registered Post; Express Post; COD ONLY!
  • Payment Method: M2U/Interbank Online Transfer; ATM Bank In; PayPal; COD ONLY!

STEP 2
After confirmation, a reply via email from Haus of Hawk will state whether or not the item is available. If it is available, Haus of Hawk will be provide you with the total payable along with banking details.

STEP 3
Bank in the money via online/manual transaction.

STEP 4
Forward us the any online/manual transaction details as proof of payment along with these details:

  • Date of Transaction/Amount:
  • Transaction Method:
  • Which Bank: exp Maybank, Bkt Bintang

(Please get back to us once you have made your payment thru email. Else payment will be considered delayed and the item will be released to the next buyer.)

STEP 5
We will confirm your payment and will be sending your parcels within one or two working days!
(In such a case if a deposit has already been paid and a back out occurs, no refunds will be returned.)

STEP 6
You may check the tracking number on the blog. If your parcel seems to take more than 2 days to arrive, track it here.

STEP 7
Your item has arrived! Thank you for shopping with Haus of Hawk!
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Terms of Use

Please review these terms and conditions of use in their entirety before using this website. By using this website and/or acknowledging acceptance of these terms and conditions at various times on the website, you accept and agree to the terms of use stated below. Thanks!

Terms & Conditions of Use
  • Haus of Hawk holds no responsibility over damages and/or losses upon delivery of goods.
  • Priority will be given to the buyer who makes the fastest payment.
  • Back outs will not be tolerated.
  • Strictly no refunds/returns. (This however may be looked over under certain circumstances.)
  • All items are brand new and in perfect condition unless stated.


Reservation Policy
  • No reservations are in any way allowed.
  • The 'first-pay-first-get-basis' policy applies upon purchase.
  • Prices are non-negotiable.
  • CODs are negotiable depending on time and place.


Copyright Notice
All content included on this site, such text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of Haus of Hawk or its content owners/suppliers.

Product Disclaimer
Haus of Hawk attempts to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Therefore, we do not warrant that product descriptions or other content of this site are 100% accurate, complete, reliable, current, or error-free.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Risk of Loss
All items purchased from Haus of Hawk are made pursuant to a shipment contract; the risk of loss and title for such items pass to you upon our delivery of the items to the carrier.
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Contact Us

For general inquiries, don't hesitate to email us at shop-hausofhawk@gmail.com. We love to hear from you so drop us a hi!

For questions about your order, please email us at shop-hausofhawk@gmail.com and insert your order confirmation number in the subject line. Makes sorting them out easier thus replying faster! ☺

\\ Note: We aim to answer your email on the day we receive it but if this is not possible we will let you know asap.
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About House of Hawk

Kuala Lumpur, KL - Haus of Hawk is the brainchild of two sisters: Rachel & Kristy. Inspired by modern and vintage pop-culture, the girls set up to bring their generation a new pulse of fashion.

Link to us:


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